AI agents for customer support

Imversion built Ajentic’s AI agent platform, combining customer-support workflows, lead management, an embeddable chatbot, and administrative tools with integrations that connect the product to the services its users already work with.

Client
Ajentic
Service
AI development
AI development
AI

Agent workflows, integrations, and an embeddable chatbot.

AIProduct
CodeImplementation
BuildEngineering
DeliveryImplementation

The brief

Imversion built Ajentic’s AI agent platform, combining customer-support workflows, lead management, an embeddable chatbot, and administrative tools with integrations that connect the product to the services its users already work with.

Ajentic needed a platform for configuring AI agents and connecting them to customer-facing workflows. The brief combined agent orchestration, backend services, administrative interfaces, and an embeddable chatbot.

The challenges

01

Connected workflows

Agent interactions needed to connect with external communication and support services.

AI development
02

Product administration

Operators needed interfaces for configuring and managing the platform.

AI development
03

Embedded delivery

The chatbot needed to work within customer websites.

AI development

What we built

Agent orchestration

The challenge
Agent interactions needed to connect with external communication and support services.
What we delivered
Implemented AI agent workflows using Python, LangChain, and OpenAI integrations.
Outcome

Implemented AI agent workflows using Python, LangChain, and OpenAI integrations.

Connected services

The challenge
Operators needed interfaces for configuring and managing the platform.
What we delivered
Integrated workflows with services including WhatsApp, Slack, Zendesk, SendGrid, and Google Sign-In.
Outcome

Integrated workflows with services including WhatsApp, Slack, Zendesk, SendGrid, and Google Sign-In.

Product interfaces

The challenge
The chatbot needed to work within customer websites.
What we delivered
Built administrative dashboards and an embeddable chatbot experience.
Outcome

Built administrative dashboards and an embeddable chatbot experience.

Delivery summary

Agent workflows, integrations, and an embeddable chatbot.

  • Agent orchestration
  • Connected services
  • Product interfaces

About the engagement

Imversion built Ajentic’s AI agent platform, combining customer-support workflows, lead management, an embeddable chatbot, and administrative tools with integrations that connect the product to the services its users already work with.
Implemented AI agent workflows using Python, LangChain, and OpenAI integrations. Integrated workflows with services including WhatsApp, Slack, Zendesk, SendGrid, and Google Sign-In. Built administrative dashboards and an embeddable chatbot experience.

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